Comm-Tech Support Engineer
POSITION CLOSED
We are currently in a selection process. You can contact us about this position, in the event that the vacancy is opened again your application will be considered.
We are looking for someone special to work with our highly motivated and expert team supporting clients running mixed Windows, Linux and Apple Mac operating systems and a range of hosting systems from local Windows or Linux servers to Office365/Google Workspace solutions. The position is hybrid home/office.
This is your chance to contribute to society while developing your IT skills in a highly technical and ethical environment. Through the work you do and the services Comm-Tech provides, our charitable clients are better equipped and more able to put their scarce resources to good use for the individuals and communities they support.
Applicants will at minimum have the following attributes:
Be a regular and confident user of locally installed computer software such as spreadsheets, word processors, internet browsers, computer management tools.
Be a regular and confident user of cloud or browser-based based software such as spreadsheets and word processors.
The ability to describe technical issues clearly and effectively by telephone and email with people of all levels of technical expertise (or lack of it) and cultural backgrounds, maintaining a cordial and professional relationship at all times.
A willingness to research and learn on the job, the ability read and understand documentation and online support discussions, and take the initiative to apply solutions quickly
The ability to manage time efficiently, multi-task and prioritise effectively, keeping a thorough record of activities.
The ability to attend call-outs in any part of London at short notice.
Applicants with any/all the following attributes will have an advantage:
Experience in Google Workspace administration and/or Azure, Office365 management
Programming expertise/experience, particularly Ruby, Bash and Powershell
Cyber Essentials security standards and compliance experience
Is the position right for you?
The successful applicant can expect an initially very steep learning curve, please consider your ability to manage this before applying.
Initially, the job will involve a significant amount of triage and 1st level support, a great deal of which will be done over the phone. How is your phone manner?
We are a highly experienced team with a very low staff turnover. From early on we include our staff in company management decisions and strategy, developing our engineers to be the best in the business, but we can do this only if they stay for the whole journey. How long will you stay?
Terms
Working as a contractor or PAYE is acceptable. Initial contract one year, subject to initial evaluation points after first and third and sixth month.
Remuneration starts at above London Living Wage £23,5k p/a (pro-rata if part time), with an annual inflation-linked as well as a performance related pay rise.
How to apply
Please do not send a CV. Instead email [team AT comm-tech.org] with a personal statement describing:
How you think your skills and experience apply to this role
Something about yourself, your ethics and your approach to problem solving
We will attempt to reply to all applications within 3 days.
We look forward to hearing from you.
About COMM-TECH
Based in London (Streatham) Comm-Tech has for over 25 years provided technical support and IT expertise on a not-for-profit basis to our clients across London, chiefly small charities, community organisations, advisory services, civil liberties groups, environmental campaigners and small businesses.
