Developed for the Third Sector
Comm-Tech’s support systems have been developed specifically to fulfil the needs of charities and non-profits. We are used to the budgetary restrictions under which charities operate, and strive to ensure our clients’ IT costs remain within predicted budgets.
Support Packages
If your organisation is looking for a secure, stable and well supported IT system, get on board with us. We’ll customise a support package for you designed for your needs. If your support requirements are rare (but critical when you need them) we also have a very low cost affiliate support package which means you can call upon on Comm-Tech’s expertise even without a fixed contract.
As well as first line support directly to users we can also support and mentor your internal IT giving them high fidelity access to our experience and expertise. Cyber Security is core to our offering – Cyber Essentials Standards are implemented by default and Service Level Agreements are available. Our IT Support packages include:
- Telephone, ticketing system and remote screen helpdesk services to assist users in rapid troubleshooting of software and hardware issues
- Signposting for users with regards to 3rd Party suppliers and support in communicating with suppliers to resolve issues
- Comprehensive Google Workspace / Office 365 tenancy management and support for related Saas tools
- Seamless device management and new-user onboarding. An end-to-end process where we source new equipment leveraging charity discounts, fully configure, secure with full encryption, and stress test in our workshop before dispatching directly to new users ready for production use
- Overview for management providing IT strategy and compliance advice
- Curation of technical documentation and device inventory maintenance
- Health checks and Cyber Essentials Certification
- Regular service provider reviews to ensure your organisation is getting the best value for money from suppliers
- Secure off-site backup systems with custom retention periods for office servers, Microsoft and Google Workspace tenancies
Want to know more?
Please contact us via email in the first instance, an engineer will call back to discuss requirements in more detail.
If you haven’t the time to talk and you just want a rough quote then please include in your email:
- How many machines, users and servers you use?
- How many users and volunteers use these machines?
- Where you log in to get your email and store your documents/data?